The Ivanhoe Sol
Noticias en Espanol

El distrito de servicios públicos dice que los clientes podrán pagar sus facturas de servicios públicos en línea a partir de mayo

Por Reggie Ellis

Trabajar de forma remota, hacer que los niños sean educados en el hogar y pedirles a los ancianos que no salgan de sus hogares ha obligado a muchos de los más tecnológicamente desafiados a aprender a usar aplicaciones que nos mantienen conectados con nuestra familia, amigos y compañeros de trabajo. También ha obligado a nuestras instituciones públicas a reconsiderar cómo hacen negocios.

El Distrito de Servicios Públicos de Ivanhoe (IPUD) le dijo a Ivanhoe Sol la semana pasada que ahora tiene la capacidad de aceptar pagos a través de su sitio web. A partir de mayo, los clientes podrán pagar facturas en línea en www.IvanhoePUD.com. La gerente de la oficina, Carol Fina, dijo que los clientes pueden pagar el monto de la factura actual o establecer un pago automático por un monto determinado. Cualquier sobrepago se acreditará en su cuenta.

La nueva opción de pago es parte de los planes del distrito para revisar completamente su sitio web. El sitio web está en funcionamiento, pero algunas características siguen siendo un trabajo en progreso.

Fina también quería recordar a los residentes que el IPUD todavía no está configurado para recibir pagos por teléfono, algo en lo que el distrito continúa trabajando. Como siempre, los residentes pueden dejar los pagos en el buzón ubicado en el lado oeste de la oficina del distrito, 15859 Azalea Ave. en Ivanhoe. IPUD acepta cheques o giros postales, pero no pagos en efectivo. El vestíbulo del distrito permanece abierto para atender a los clientes y ha mantenido su horario habitual de 8 a.m. a 4:30 p.m. De lunes a viernes.

El mes pasado, IPUD anunció que suspenderá las desconexiones por 60 días. Fina ahora dice que las suspensiones se extenderán hasta que el Gobernador levante la orden de emergencia estatal o hasta que la junta directiva del distrito vote para restablecer las desconexiones. Fina dijo que el distrito tampoco cobrará ningún cargo por atraso hasta después de que se haya levantado la orden de emergencia. Los clientes aún deben el monto facturado, pero no tendrán que elaborar planes de pago hasta que haya pasado la pandemia.

Pero algunas de las protecciones al consumidor implementadas por los sistemas de agua durante la pandemia ahora son permanentes, gracias a una nueva ley que entró en vigencia el 1 de abril. Más de un año antes de que alguien hubiera oído hablar del COVID, el gobernador Gavin Newsom firmó la Ley 998 del Senado. en agosto de 2018. Creado por el senador Bill Dodd (D-Napa), el proyecto de ley exige que los sistemas de agua que sirven a más de 200 conexiones aprueben cambios permanentes en sus políticas de desconexión del servicio de agua para los residentes de bajos ingresos que luchan por pagar sus cuentas.

La nueva política prohíbe los cierres durante al menos 60 días después de una mora y exige que los proveedores de agua notifiquen por escrito con anticipación y se pongan en contacto directo con los residentes antes de que se pueda suspender el servicio. También requiere que los proveedores de agua, como las ciudades, los distritos de servicios públicos y los sistemas de agua comunitarios proporcionan pagos diferidos, horarios de pago alternativos y un proceso de apelación.

Otras protecciones bajo la política incluyen detener los cierres para residentes médicamente frágiles o si una agencia de salud local considera el cierre como una amenaza grave para la salud y la seguridad de los residentes. Por último, si se interrumpe el servicio, el proyecto de ley requiere que se les diga a las personas cómo restaurar el servicio, y renuncia a las tarifas de reconexión y reduce las tasas de interés para los hogares de bajos ingresos, aquellos con ingresos familiares por debajo del 200% del nivel federal de pobreza, o menos de $ 52,000 para una familia de cuatro.

La política agrega requisitos de informes para que los proveedores de agua publiquen la política, así como el número de interrupciones anuales del servicio residencial por incapacidad de pago, en su sitio web.

El Proyecto de Ley 998 del Senado se presentó cuando los precios residenciales del agua en todo el estado se dispararon y más residentes perdieron el acceso al agua debido a facturas impagas. En todo el estado, Dodd dijo que el costo del agua aumentó en más del 66 por ciento entre 2007 y 2015. En Los Ángeles, el costo del agua aumentó un 71 por ciento entre 2010 y 2017, y para los san franciscanos aumentó al 127 por ciento. Para muchos hogares en situación de pobreza, el costo del agua es más del 5 por ciento del ingreso familiar, que es más del triple del umbral de asequibilidad del 1,5 por ciento. Las agencias de agua urbana de California, que representan las empresas de servicios públicos que atienden a la mayoría de los californianos, descubrieron que más de uno de cada cinco de sus clientes se vieron afectados por la asequibilidad del agua.

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